Terms, privacy and grievance redressal

Terms for dealers

• You list only vehicles you are entitled to sell, and the details you publish — registration, ownership history, odometer reading, accident history — must be accurate.
• You are the seller. Wheewise connects you to buyers and does not take possession of, inspect, warrant or insure any vehicle listed here.
• Transfer of ownership (Forms 29/30), insurance transfer and any statutory paperwork remain the responsibility of you and the buyer.
• Listings that are fraudulent, duplicated, or for vehicles you do not hold may be removed. You can appeal any removal through the grievance route below and will be given the reason for it.
• A shop becomes active once it has five or more live listings. This is a maturity signal shown to you, not a gate on buyers seeing your vehicles.

Seller information shown to buyers

A marketplace must display certain details about each seller. On your storefront Wheewise shows your shop name, legal entity name and type, address, and the customer-care email and phone you set under Settings → Business details. Keeping those accurate and reachable is your obligation as the seller; your GSTIN, PAN and bank details are never shown publicly.

Privacy

Wheewise collects what it needs to run your shop: your name and contact details, your business and tax identity, your listings and their financials, your conversations with buyers, and ordinary technical logs. Inventory cost and profit figures are internal — buyers never see them.

You can see, correct, export and delete this data from Settings → Privacy & data, withdraw any consent there as easily as you gave it, and name a nominee to act for you. Records tied to completed payments — invoices and tax documents — are kept for as long as tax law requires even after an account is deleted.

Processors used: Supabase (accounts and core data), Neon (chats, notifications, reviews), Cloudflare R2 (photos and documents), Razorpay (payments), and transactional email and SMS providers. Photos have their location metadata stripped before storage.

Grievance redressal

Grievance Officer, Wheewise
[email protected]
Kerala, India

Complaints are acknowledged within 48 hours and resolved within 30 days. File one — and get a ticket number to quote — from Settings → Help & grievance.